We understand how much you value your every purchase and for us a good customer experience is utmost important. Hence, to fulfill our word, we are committed to making your shopping experience with us as delightful as possible. Even after this if you are not fully satisfied with your purchase, don’t worry as we have an excellent Return policy. The process is pretty simple. All you need to do is raise a return request, within a period of “15 days”, from the date of delivery (48 hours for damaged and defective) following the below steps: You can raise a replacement request by simply calling or customer care number You can also raise a replacement by mailing us on our email id While you choose any of the above options, we will ensure that you get a resolution at the earliest. We assure you that all products are checked properly before shipping them but even then the product you receive is “Damaged, Defective”, our friendly returns policy will solve your problem.
The possible solutions covered in returns policy are:
Replacement / Exchange
If the product is Damaged, Defective condition or it was not as described, you may request a replacement for that product. Ideally in replacement, we do a pickup of the product which is (Damaged, Defective) from the customer’s place in an unused/undamaged condition with all tags, bills and original packaging intact. We provide replacement of the product once we have received the product which was either “Damaged, Defective, or Not as described” and we have a done the quality check on the same (for damaged and defective items). There are some locations where a reverse pickup is not available, hence in such cases we ask the customer to send the product in an unused condition with all tags, bills and original packaging intact from any trusted courier to our warehouse. In this scenario, we will reimburse an amount of Rs. 100/- as “Credit Voucher” for sending the product to us.
Replacement is subject to availability of the product. If the product is out of stock you will either receive either “ Credit Voucher” or a “Refund” of the product amount paid while purchasing.
Refund
We also have a facility of refund if we are not able to provide a replacement/exchange of the product ordered in case if the product delivered is (Damaged, Defective). Refund facility will not be applicable in case of product disliked by the customer.
When are returns not possible?
It will be difficult to support returns. The scenarios are as below: 1. If the return request is made after the specified time frame (15 days from the date of delivery).(48 hours for damaged and defective). 2. Anything missing from the package like the price tag, accessories, labels, original packing, etc.? 3. There will be no replacement / refund for customer dislike. How will I receive my refund / what is the refund policy? Once we get a refund request from your end, we process your refund as per the mode of payment you selected while placing your order which is described below: Prepaid Order (Credit Card/Debit Card/Net Banking)
In this, the order amount will be remitted back to your card or net-banking account. The process for initiating this takes 1-2 business days however it may take approximately 5-7 business days to get the amount actually reflect in your card / net-banking account.
Cash On Delivery Order
We take your bank account details and we do a bank transfer.
